REFUND POLICY
At The Fade Story, we maintain small-batch production and quality control standards.
Refunds are only applicable under the following conditions:
• You received a damaged or defective product.
• You received the wrong item.
To request a refund:
• Email us within 48 hours of delivery
• Share your Order ID
• Provide clear images of the issue
Once approved, refunds will be processed within 7–10 business days to the original payment method.
We do not offer refunds for:
• Size issues
• Change of mind
• Sale items
• Intimate / body-fit pieces
RETURN POLICY
We offer returns only in case of manufacturing defects or incorrect items received.
Conditions:
• Product must be unused
• Original tags must be intact
• Item must be in original packaging
• Request must be raised within 48 hours of delivery
If approved, return pickup will be arranged.
EXCHANGE POLICY
EXCHANGE POLICY
We offer size exchange only, subject to availability.
Conditions:
• Exchange request within 5 days of delivery
• Product must be unworn and unwashed
• Shipping charges for exchange may apply
As we operate on limited inventory, exchanges are not guaranteed and depend on stock availability.